Elite Support


Benefits

Express Assessment

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All Elite Services Certified locations participate in Express Assessment which is a commitment to provide a preliminary diagnosis and communication to the customer within two hours of a truck arriving at the dealership. Express assessment is a process, not a program. It is intended to become part of the way our service department performs its day-to-day work. We commit to: communicate a preliminary diagnosis, check part availability and provide an estimate of cost and repair time.

Maximising Uptime

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The ultimate goal of the Elite Services Network is maximising vehicle uptime. Every Elite Services dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.

Best-Trained Techs

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Our technicians receive continual training from the experts. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

Continuous Improvement

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Every dealership earning the Elite Services certification must meet 137 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Robust Parts Available

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Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Focus Parts, our data-driven stocking program, ensures that the parts you need are never far away.

Exceptional Amenities

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We know that when we service your vehicle, we're servicing your business. Elite Service Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.


Daimler Trucks Brisbane (Darra) - Darra

Daimler Trucks Caboolture - Caboolture

Daimler Trucks Eagle Farm - Eagle Farm