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Roadside Assistance

When am I covered by Roadside Assistance?

Mercedes-Benz Trucks Roadside Assistance is available to all customers and across all vehicle models, 24 hours a day, 365 days a year. Customers are covered by our Roadside Assistance for the duration of their new vehicle and parts warranty, providing it is a manufacturing defect or the failed part is covered under your Mercedes-Benz Service Plan. Beyond that, we continue supporting our customers on a pay per service basis.

Roadside Assistance Hotline: 1800 033 557

24/7 roadside assist for Mercedes-Benz vans and utes.

Mercedes-Benz Vans Road Care Service provides you roadside assistance in case of a breakdown in Australia, 24 hours a day, 365 days a year - at no extra cost.

You are protected for the duration of the manufacturer's warranty period, or while the vehicle is operating under an approved ServiceCare Pre-Paid Plan. You can continue to be covered by Mercedes-Benz Vans Road Care after the warranty period by purchasing annual membership.

Roadside assistance by the people who know your van.
Help is just a phone call away.

If something happens on the road and you need assistance, simply call Vans Road Care Service, and one of our specialists will be will be on their way to help.

If you experience any of these situations, we'll have you back on the road in no time:

  • Flat batteries and tyres
  • Empty fuel tank
  • Locked vehicle and lost keys
  • Towing and transportation to the nearest authorised retailer

To find out more about Mercedes-Benz Vans Road Care, and what you need to do if you require roadside assistance, make sure you read the brochure below.


For Emergency Roadside Assistance, please call 1300 762 718.

There when you need us most, Fuso's Roadside Assistance Hotline is a 24/7 service that is committed to keeping you on the road following a breakdown or accident. Delivering emergency support in both regional and metropolitan centres, the service works in partnership with our national dealer network to ensure a priority turnaround.

Roadside Assistance Hotline: 1800 033 557

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